Get clear, concise answers about symptoms, consultations, prescriptions, and ongoing support so you always know
what to expect.
You can reach out with questions about our services, eligibility, ordering, shipping, subscriptions, or how Soren works. If you are unsure where to start, this is the right place.
No. The contact form is for general questions and support. Medical decisions and treatment discussions happen only through your secure care experience with a licensed clinician.
Our support team typically responds within 1–2 business days. Messages are reviewed by real people — not bots — so thoughtful replies may take a little time.
At this time, support is handled via secure messaging and email. This allows us to respond accurately while keeping communication documented and private.
We can explain how Soren works and outline available options. Final treatment decisions are always made by a clinician based on your health history, labs, and goals.
Soren provides care in eligible states, subject to clinician availability and medical appropriateness. If you are unsure about your location, contact us and we will confirm.
Yes. Soren accepts HSA and FSA payments for eligible services and prescriptions.
Medications are shipped directly to your door in discreet packaging. Shipping timelines vary by prescription and location, and details are provided once care is initiated.
Yes. If you have already started care or placed an order, our support team can help with status updates, shipping questions, or next steps.
Not always — and that is intentional. Soren focuses on thoughtful, clinician-guided care. If a treatment is not appropriate, we will say so and discuss alternatives.