hello@sorenhealth.com
Our support team typically responds within 1–2 business days. Messages are reviewed by real people — not bots — so thoughtful replies may take a little time.
Email usCONTACT US
Talk to our team.
Whether you have questions about symptoms, care, or getting started, our team is ready to support you.
GET IN TOUCH!01 / CONTACT
NOT READY TO START?
Book a free consult
Talk to a real person first about programs, pricing, and what happens next.
A free conversation before you decide anything.
EXISTING PATIENTS
Patient portal
If you have already started care or placed an order, our support team can help with status updates, shipping questions, or next steps.
Open patient portalSEND US A MESSAGE
Ask us anything.
General questions about services, eligibility, ordering, shipping, subscriptions, or how Soren works. Please don’t include health details — those belong in your secure intake with a clinician.
QUESTIONS02 / FAQ
Frequently asked questions
All FAQsWhat can I contact Soren about?
You can reach out with questions about our services, eligibility, ordering, shipping, subscriptions, or how Soren works. If you are unsure where to start, this is the right place.
Is this the same as medical support or a clinician consult?
No. The contact form is for general questions and support. Medical decisions and treatment discussions happen only with your licensed clinician.
How quickly will I hear back?
Our support team typically responds within 1–2 business days. Messages are reviewed by real people — not bots — so thoughtful replies may take a little time.
Do you offer phone support?
At this time, support is handled by email and the contact form. This allows us to respond accurately while keeping communication documented and private.
Can you help me decide which program or product is right for me?
We can explain how Soren works and outline available options. Final treatment decisions are always made by a clinician based on your health history, labs, and goals.
Do you offer testosterone and longevity care nationwide?
Soren provides care in eligible states, subject to clinician availability and medical appropriateness. If you are unsure about your location, contact us and we will confirm.
Can I use HSA or FSA funds with Soren?
Yes. Soren accepts HSA and FSA cards for all treatments and products, and many patients use them. Plans vary, so check with your plan administrator.
How does shipping work?
Medications are shipped directly to your door in discreet packaging. Shipping timelines vary by prescription and location, and details are provided once care is initiated.
Can I contact you about an existing order or shipment?
Yes. If you have already started care or placed an order, our support team can help with status updates, shipping questions, or next steps.
Is Soren right for everyone?
Not always — and that is intentional. Soren focuses on thoughtful, clinician-guided care. If a treatment is not appropriate, we will say so and discuss alternatives.